Krishna Murali
Account Manager Advanced Customer Support @OpenText
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WORK HISTORY
Account Manager Advanced Customer Support @OpenText
Richmond Hill, ON, CA
Pioneered ACS subscription sales as the inaugural hire, building the full go-to-market motion for high-value support packages-Consistently exceed quota, driving a 50% uplift in cross-sell/upsell ARR across enterprise accounts-Delivered 90% renewal rate with a 5% average price adjustment, securing long-term retention and recurring revenue growth-Shortened average sales cycle to <30 days through targeted, AI-enabled prospecting (ChatGPT, Gemini, 6Sense)-Serve as ACS subject matter expert, coaching peers on positioning, objection handling, and value messaging to accelerate adoption.
EDUCATION
Fanshawe College
Advanced Ergonomic Studies, Ergonomics
Brock University
Bachelor's degree, Kinesiology and Exercise Science
Hult International Business School
Master of Business Administration - MBA
ABOUT KRISHNA MURALI
Enterprise Hunter | Executive-Track SaaS Sales Leader I’m a top-performing enterprise sales professional with a proven record of turning aggressive targets into measurable wins. In five quarters as an Account Development Executive at OpenText, I ranked #1 globally in Business Network, sourcing $50M+ pipeline—earning Top Pipeline, Top Revenue, and ADE of the Quarter honors.Recently promoted to Account Manager, Advanced Customer Support (ACS), I now lead high-velocity subscription growth, pioneering the ACS go-to-market motion and driving 50% uplift in cross-sell/upsell ARR across enterprise accounts. I combine consultative discovery, MEDDPICC methodology, and AI-driven prospecting to accelerate sales cycles and maximize recurring revenue.MBA Candidate at Hult International Business School, where I’m deepening my leadership, strategic planning, and business acumen to prepare for Account Executive and senior sales leadership roles. My long-term vision is to build and lead high-performing global sales teams that consistently break revenue records.Specialties:• Enterprise SaaS Sales | C-Level Engagement | B2B/EDI Integration | Financial Services• ACS Subscription Growth | Cross-Sell/Upsell Strategy | Pipeline Development | ERP Modernization• MEDDPICC Discovery | Full Sales Cycle Execution | AI-Driven ProspectingAwards & Recognition:• F24 Q4: 681% Pipeline | 250% SQL – Global Top Pipeline Award• F25 Q1: 494% Pipeline | 127% SQL – Global Top Revenue Award• F25 Q2: 151% Pipeline | 93% SQL – OTW Contest Winner (Top 5 Global)• F25 Q3: 285% Pipeline | 150% SQL – ADE of the Quarter• F25 Q4: 190% Pipeline | 107% SQL – Promoted to Account Manager, ACS Mission: Deliver consistent revenue impact, develop future sales leaders, and be recognized as one of the most effective and trusted voices in enterprise sales.
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