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Koushik Karmakar
Associate Advisor (Acting) @Amazon
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WORK HISTORY
Associate Advisor (Acting) @Amazon
West Bengal, IN
Acted as a Subject Matter Expert (SME) for IN, AU, and SG marketplaces, providing real-time process guidance, escalations support, and issue resolution to associates via chat and on-call channels- Reviewed sanctions using internal risk systems and escalated high-risk cases to Compliance in line with global regulatory standards and SLA requirements- Resolved complex seller cases by applying deep process knowledge and sound risk judgement, ensuring policy adherence and operational accuracy- Initiated process improvements by raising GEMBA for SOP gaps and defects, contributing to clearer documentation and improved case handling consistency across teams.
EDUCATION
Seth Anandram Jaipuria College
Bachelor of Commerce - BCom (Honors), Accounting and Finance
Don Bosco School
High Secondary, Business/Commerce, General
ABOUT KOUSHIK KARMAKAR
Client-focused professional with 3+ years of experience providing exceptional support to online retailers- Adept at resolving issues related to client accounts, listings, and performance metrics, while maintaining high levels of client satisfaction- Skilled in quantitative problem-solving, troubleshooting, communication, and working in fast-paced environments, with a strong knowledge of e-commerce platforms and policies- Continuously looking for ways to leverage my skills to better comprehend and manage assignments- Dedicated to self-improvement in order to deliver exceptional service.
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