Kolby Boyd

About Kolby Boyd

As an AI and robotics student at Houston Community College, I am striving to learn and implement cutting-edge technologies in a fast-paced sector of industries. I plan to continue my studies, earning a BAT in Artificial Intelligence & Robotics, which will further my foundation in computer science, machine learning, and data analysis. I aim to blend my AI expertise with my aviation and business travel logistics to advance my career and drive industry innovation. In my current role as a Flight Coordinator at Million Air, I excel in optimizing flight operations and ensuring client satisfaction. My responsibilities include quoting flights, scheduling, and coordinating with pilots, crew, and ground staff. Key highlights of my role: • Hold Houston Airport Systems training certifications. • Proficient in quoting wholesale, charter, and medical flights. • Skilled in optimizing flight schedules for efficiency and client satisfaction. • Effective communication and coordination with aviation stakeholders. • Proven ability to handle logistics and ensure smooth operations. • Adaptability to dynamic situations and real-time problem-solving. • Knowledgeable about aviation regulations and compliance standards. • Committed to delivering exceptional service in a fast-paced environment. In a previous role, I led a team of Global Services Coordinators, overseeing bookings, payments, confirmations, and customer inquiries to ensure a seamless travel experience. With a keen eye for detail, a strong work ethic, and a collaborative spirit, I\'m excited to connect and contribute to the ever-evolving world of technology in aviation.

Experience

1. Flight Operations Coordinator

   Million Air

   Nov 2023 — Present · Houston, TX, US

   Utilized data analytics to quote over 400 wholesale, charter, & medical flights, optimizing cost & efficiency for clientsAnalyzed & optimized flight schedules, achieving a 15% increase in efficiency & client satisfactionApplied strategies to communicate & coordinate with pilots, crew, & ground staff, handling an average of 35 communications per shiftHandled logistics for over 100 flights monthly, ensuring smooth operations & on-time performanceUsed analysis to adapt to dynamic situations & resolve challenges efficiently, reducing delays by 20%Monitored & ensured compliance with aviation regulations through continuous analysis, maintaining a 100% compliance recordLeveraged data to deliver top-notch service in a fast-paced, high-demand industry, resulting in a 98% customer satisfaction rateCoordinated & analyzed fleet data, reporting mechanical findings to the overnight maintenance teamOptimized administrative tasks such as FBO notifications, fuel releases, & crew coordination through data-driven processes, handling 20 tasks per shiftMaintained phone etiquette with brokers & medical staff, averaging 15 calls per nightSent data-driven quoting options to brokers & organ procurement companies based on itinerary analysis, processing over 5 quotes per shiftAnalyzed & understood fleet capabilities, including aircraft endurance, crew duty times, passenger capacities, & medical configurations, enhancing operational efficiency by 10%Monitored & recorded flight plans using Excel for company passdown & shift briefs, covering over 100 flights monthlyProvided comprehensive reports to incoming flight coordinators using fleet analysis data, resulting in a 30% reduction in transition timeManaged & updated crew & aircraft status in the calendar according to data-informed schedules, improving accuracy by 20%Closed post-flight operations, recording airframe times & crew duty times in CSI & Excel for billing purposes through accurate data entry, reducing errors by 15%

Education

• Houston City College

  Artificial Intelligence, AAS, Computer Science