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Kody Huang
IT Support Manager @JoVE
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WORK HISTORY
IT Support Manager @JoVE
EDUCATION
Wentworth Institute of Technology
Bachelor of Science, Computer Information Systems
ABOUT KODY HUANG
Six years of hands-on technical support experience and knowledge. Adopt at hardware and software installation and support. Proven ability to coordinate support activities and processes. Able to bridge the gap between technical and non-technical persons. Familiar with evaluation, selection, and purchasing functions. Hard working, detail oriented, and able to multi-task effectively. Good business and communication skills-KEY COMPETENCIES AND SKILLS: Software: Google Workspace, Citrix, VMWare, Virtualbox, Hyper-V, Packet Tracer, Wireshark, Oracle SQL Developer, Adobe Dreamweaver, phpMyAdmin, XAMPP, OpenVPN, Visual Studio, PuTTY, FileZilla, Exchange, Office 365, SharePoint, Symantec NetBackup, Symantec Ghost Solution Suite, MDM, ABM and VPPCustomer Service Software: Jira, BMC Remedy Management, ManageEngine ServiceDesk, ZendeskOperating Systems: Windows XP/Vista/7/8/10/Server 20••••16/Mobile, Apple Mac OS X, Linux/Unix, iOS, Android, Raspberry Pi configuration, VOIPHosted PBXLanguage: Visual Basic, Bash Script, Python, HTML, CSS, JavaScript, MySQL, SQLNetworking: Routing & Switching, Firewall, VPN, TACACS Remote Access, Telnet, Apache, Active Directory, Folder Redirection, Network SecurityWeb hosting experience using Amazon EC2 and S3 instances
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