Quyen Ngo
VP, 2lod Ecm Governance Program Manager @City National Bank
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WORK HISTORY
VP, 2lod Ecm Governance Program Manager @City National Bank
Los Angeles, CA, US
Actively supports and provides real-time 2LOD review and challenge (R&C) of gap assessment and remediation plans/activities across multiple bank functions that govern and/or drive changes across the firm, including but not limited to: Data, Technology, Policy Governance, Product, Product Pricing, and Process.Selected Achievements and Role Highlights: Leverages extensive experience and skills across all three lines of defense to assess/validate gaps and evaluate the reasonableness of remediation activities across multiple bank functions that govern and/or drive changes. Completed R&C of gap assessments to Enterprise Change Risk Management Program for the areas of Data, Technology, Policy Governance, Product, Product Pricing, and Project Management Office. Cultivates relationships across all lines of defense, including EVPs/SVPs and Business Control Officers, managers and SMEs of my supported functional areas, and colleagues met in Colleague Resource Groups. This wide spectrum of relationships has enabled me to keep a pulse on strategic, organizational, and tactical levels of change occurring in the organization. It also supports my objective to be a trusted partner who can offer insights, alternative solutions, or a warm referral to someone who can help.
EDUCATION
UCLA
Bachelor of sciences, Cognitive Sciences, with Specialization in Computing
SKILLS
ABOUT QUYEN NGO
I enjoy making work simpler, better, and easier while helping people level up. 18+ years across all three lines of risk management, including monitoring and testing of key operational controls and Internal Audit over BSA/AML/OFAC/KYC rules, FCRA, UDAAP, and most of consumer protection regulations (e.g. ECOA-Reg B, Electronic Funds Transfers-Reg E, TILA-Reg Z). This included developing test programs, overseeing development of an enterprise change risk program, providing process improvement recommendations, and evangelizing my team’s advisory capabilities. 3+ years in leadership roles, including building high-performing teams and helping staff advance their careers Developed 20+ compliance audit products by working with data owners to understand their data and using excel formulas to detect anomalies; management redeployed the tools for compliance monitoring Performed compliance audit risk assessments on deposit, lending, and payment systems and audit project planning, including evaluation of risks, significant changes, prior results, and resource capability Created data visualizations to support a process improvement project pitch, which obtained senior management support and resulted in a cross-functional initiative that saved hours per year Performed model data validation and rules tuning audits of the automated suspicious activity monitoring (SAM) system and 3+ OFAC sanction screening systems Have been in small, medium, and large organizations, so can adapt and scale solutions in differing risk levelTransferable Skills: Relationship Building, Communication, Leadership, Stakeholder Management, Process Improvement, Customer Obsession, Prioritization, Data Analytics, Root Cause Analysis, and Critical ThinkingSoftware Aptitude: Excel, Tableau, PowerBI, Asana, Slack, Discord, Trello, Butter, Canva, Maze, Airtable (no-code tool)
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