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Senior Manager @Apple
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WORK HISTORY
Senior Manager @Apple
Chicago, IL, US
Solely selected Senior Manager to create content and present to Chicago-area Senior Summit of 30+ peers to discuss driving KPIs, building a culture of accountability and performance-Led multiple teams (Genius Bar and Operations) to consistently rank at the top of a 28 team market in Apple priority results and top 15% of Geo while simultaneously finishing top 5 in volume-Role model inclusive leadership behaviors and build, develop, and retain diverse teams. Directly responsible for development of ~20 employees and three managers and their teams-Collaborated across three markets to create and implement tool to track individual performance and contributions to store results for all positions-Responsible for strategic planning, objectives and goal setting for our Genius Bar team-Maintained operational excellence and repair quality metrics while driving an all-time high NPS (customer satisfaction) score-Responsible for employee performance and coaching, including that of Managers.
EDUCATION
University of Minnesota-Twin Cities
Bachelor of Arts (B.A.)
SKILLS
ABOUT KEVIN KAIN
As a Leader for 12+ years, I lead with a focus on program management, change management…
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