Kirtida Amin

About Kirtida Amin

Identify & Implement Process Improvements that Drive Revenue, Reduce Costs & Increase EfficiencyCustomer-centric professional with extensive management and technical experience in information technology. Diverse background in Fortune 100 companies includes managing multi-suppliers, complex IT projects and system, database, web, and middleware administration services for global business environments.Develop high-performance global teams that expedite resolution and reduce business impact by streamlining processes, standards, service, and roadmap. Known for unique combination of analytical skills and effective communications. Achieve strategic objectives and increase customer satisfaction by building strong relationships with business partners and suppliers, and coordinating and collaborating cross-functionally through strong, well-established organization, interpersonal, and communication skills. Core competencies include- Global Database, Server & Web Hosting Team Management- Service Operations Support- Customer Service- Contract Negotiation- Lead & Mentor Global Virtual Teams - ITIL Framework Implementation- Incident Management- Change Management- Problem Management- IT Service Globalization- Datacenter Transformation- Service Transition- Disaster Recovery / Business Continuity- Six Sigma Green Belt Certification- Information Technology Infrastructure Library (ITIL) V3 Foundation CertificationTechnical SkillsMicrosoft Office 365, Microsoft Word, Microsoft Excel, Power Point, SQL and Oracle Database Administration, UNIX Administration

Experience

1. IT Disaster Recovery Program Manager

   Republic Services

   Jan 2019 — Present · Scottsdale, AZ, US

   Providing managerial and analytical support to the Disaster Recovery program to ensure recovery of IT applications, infrastructure, services and operations within recovery time as expected by business stakeholders. Evaluate, recommend and deploy new technologies that provide capabilities to improve recovery time or recovery point objectives in alignment with program roadmap, funding and prioritization.• Provide leadership and oversight to teams involved with the disaster recovery program. • Create and manage IT Disaster Recovery roadmap and manage scope, schedule, and resources• Establish enterprise-wide best practices, processes, and tools to enhance recovery• Prepare and report disaster recovery program status to senior managers and executive leaders• Schedule reviews of existing capabilities and compare to new and emerging capabilities

Education

• Montclair State College, NJ

  Bachelor’s Degree, Psychology and Speech & Theater

• California State University, CA

  Bachelor’s Degree, Computer Science, California State University, CA

Skills

• Process Improvement
• Management
• IT Service Management
• Requirements Analysis
• Sql
• Microsoft Project
• Visio
• Disaster Recovery
• Negotiation
• Cross-Functional Team Leadership
• Team Leadership
• Erp
• Ms Project
• Requirements Gathering
• Integration
• Project Portfolio Management
• IT Strategy
• Software Documentation
• Sdlc
• Troubleshooting
• Six Sigma
• IT Management
• Access
• Software Project Management
• Itil
• Project Management
• Teamwork
• People Skills
• Programming
• Program Management
• IT Operations
• Business Process Improvement
• Sharepoint
• Vendor Management
• Contract Negotiation
• Databases
• People Management
• Security
• Html
• Business Process