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Kirsten Heisterkamp
Business Development Manager @BESTSELLER
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WORK HISTORY
Business Development Manager @BESTSELLER
Hamburg, DE
Setting team goals and developing and executing digital tool strategies for the german market• Leading a team of two and ensuring the goals are reached and obstacles are removed to ensure seamless operations and achievement of objectives• Leading the analysis, testing and implementation of ServiceNow solutions across various departments • Writing user stories and designing wireframes in JIRA• Continuously collaborating with tech teams and key stakeholders to enhance and maintain existing digital tools• Producing and analyzing dashboards and reports to drive data-driven decision-making• Providing comprehensive support for stakeholders through-out projects • Developing training materials for stakeholders and creating communication materials• Leveraging no-code / low-code platforms to automate processes and reduce repetitive tasks
EDUCATION
Baden-Wuerttemberg Cooperative State University (DHBW)
Bachelor of Arts (BA) - Commerce
SKILLS
ABOUT KIRSTEN HEISTERKAMP
I build bridges between Tech and Stakeholders by translating complexity in simple word. I am driven to question current processes and identify opportunities for optimization through digitalization and automation when it is relevant and beneficial. My approach involves fostering strong communication, building trust, and demonstrating empathy to guide stakeholders through this transformative journey. My extensive experience in the fast-fashion and sports industry in different parts of the Value Chain empowers me to think innovatively, strategically and find creative solutions with a holistic view.
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