Kirsten Stanley

Territory Manager @Liberty Mutual Insurance

Indianapolis, IN, US

ResponsibilitiesCommercial Lines Territory Manager- IndianaDevelop and manage a business plan and a quote pipeline to drive profitable premium volume and meet annual overall territory goals. Accountable for achieving territory financial results including new business, total written premium, retention and profitability.Develop agency relationships that foster long-term partnerships; understand and effectively leverage agent business opportunities, needs and performance objectives. Evaluate agency performance and initiate actions to capitalize on production.Appoint qualified agencies that demonstrate a need for our products and services and are committed to achieving the objectives negotiated in the annual plan.Accountable for all aspects of agency management including: training, annual planning, agency reviews, communications, new business assessment and managing accounts. Implement marketing programs to increase productivity and improve bottom line results.Develop internal working relationships with inside sales, licensing & contracting, product management, finance, underwriting & claims and service operations. Provide key reports and other supports as needed to internal stakeholders.Demonstrate a strong understanding of the marketplace, pricing and service offerings as well as industry and demographic trends; monitor key competitors within territory and report any changes that may impact the company\'s position in the territory and develop mitigation plans where appropriate.Utilize agency management systems to develop agency plans. Manage assigned territory to generate expected results while ensuring agents receive appropriate levels of service given segmentation.Master working knowledge of all company operations such as underwriting guidelines, procedures, and tools, policy and coverage provisions, service standards and claims processes, payment processing procedures, sales/customer relationship management applications and commission statements.

IUPUI

Bachelor's degree