Kim

National Sr Strategic Account Executive @Health Care Service Corporation

Houston County, TX, US

Responsible for high-level strategic oversight over block of complex national member scope accounts to meet assigned targets of retention, service, new sales/revenue. Accountable for client satisfaction survey results.• Responsible for establishing and maintaining relationship with clients and brokers.• Identify customer insurance needs, service needs, and successfully meet those needs.• Act as point of contact for strategic issues\\concerns and serve as liaison between the company and other principles in resolving inquiries regarding all issues of concern.• Proactively seek out client needs and perform consultative problem solving to address those needs.• Provide strategic guidance and support to help in core health plan design.• Provide strategic guidance and support to help define client wellness strategy programs, and initiatives.• Provide strategic guidance and support to help define client care and medical management strategy, programs, and initiatives.• Lead long-range account management planning process and review with internal and external customers.• Serve as a liaison between BCBS subject matter experts and the account, ensuring consistent value add of delivery.• Serve as a Subject Matter Expert on key health industry topics, including trends, regulatory changes, and public policy.• Work with other internal HCSC teams to demonstrate our capabilities to clients before the bid is accepted.• Participate in analysis and advice based on specific groups utilization, claims experience, and participates in healthcare management activities.• Proactively provide generated research reports based on customer and industry experiences, and leading practices and benchmarks.• Lead in introducing new product and service innovation, based upon emerging trends.• Educate employees\\members on the products and services HCSC provides.