Kiersten Wofford

Managing Partner @Buffalo Wild Wings

Increased annual sales approximately five percent for the first three consecutive years* Prepared and qualified restaurant for training store status within six months of take over* Training an average of twelve MITS annually * Trained, coached, influenced and internally promoted two OGMS to GM position, one HOH manager to OGM and four hourly team members to FOH and HOH managers throughout the region.* Led the Team Up for Kids promotion through Captain involvement and communication to achieve first place regional status* Assisted the initial Heart of the House U training development, review and finalization of presentations and training modules.* Developed outstanding external and internal community connections through involvement with the Chamber of Commerce, the local tourism bureau and local Charity events resulting in excellent Eat Wings Raise Funds results.* Developed regional Women’s Field Leadership Forum* Led the Captain team to achieve number one standing for GLI and Gem results* Championed turnover percent year over year through ride sharing scheduling and weekly open forum consults resulting in a thirty percent decrease.* Attended the Emerging Leadership meeting in April 2016 * Completion of the Jim Sullivan Multi-Unit Leadership program led by Phil Albanese* Effectively ensures guest satisfaction and inspires guest loyalty through personalized guest visits, genuine conversation and feedback as well as Captain sampling to ensure new product introduction.* Participate in local Culture Diversity and Inclusion Art for Aids charity* Implemented democratic employee of the month program* Completion of weekly numbers for the region accompanied by communication regarding performance on all key metrics.