Khyati Patel
Business Analyst @CVS Health
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WORK HISTORY
Business Analyst @CVS Health
US
Gathered and documented business and functional requirements from 8+ stakeholder groups, creating BRDs and UserStories, ensuring healthcare compliance and pharmacy operations alignment, reducing clarification cycles by 15%. Analyzed and mapped pharmacy and risk adjustment workflows using BPMN and Gap Analysis, identifying inefficienciesand recommending improvements that reduced manual reconciliation effort by 18% across 5 reporting cycles. Developed and maintained Power BI dashboards for KPI Tracking and Trend Analysis, visualizing operational metrics prescriptions monthly and enhancing leadership decision-making. Facilitated Agile Scrum ceremonies, refined backlog items, and defined acceptance criteria for UAT Planning & Support,tracking 150+ tasks using JIRA and coordinating sprints via MS Teams. Created workflow documentation with Lucidchart and MS Visio, designed wireframes in Balsamiq, tracked project tasks inSmartsheet, prepared executive presentations in MS PowerPoint, and supported cloud-based reporting with AWS. Coordinated cross-functional collaboration, maintained documentation in Confluence and MS Teams, monitored UATexecution, conducted Root Cause Analysis (RCA) for defects, ensured production release readiness, and accelerated issueresolution by 12%.
EDUCATION
Trine University
Master of business analytics, Business/Corporate Communications
ABOUT KHYATI PATEL
Business Analyst with 4+ years of experience across healthcare, pharmacy, and enterprise technology environments. Strong in requirementgathering, process analysis, UAT support, and stakeholder communication. Experienced translating complex business needs into clear userstories, dashboards, and reports. Hands on exposure to Agile delivery, compliance driven projects, and data driven decision support usingPower BI with measurable improvements across operations and testing cycles environments.
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