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Kevin Weiner

Director, Virtual Care Operations @Petfolk

Miami-Fort Lauderdale, FL, US
EMAILS
k••••••••@petfolk.com
MOBILE NUMBERS
+18•••••••95

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WORK HISTORY

Aug 2025 — Present

Director, Virtual Care Operations @Petfolk

US

Leading virtual operations across customer support and remote medical teams while optimizing workflows, building scalable tools and processes, fostering team development, and supporting our mission to deliver best-in-class experiences for pets and their parents.

EDUCATION

2013

Florida Atlantic University - College of Business

Business, Management, Marketing, and Related Support Services

SKILLS

Time ManagementCustomer Relationship Management (Crm)MentoringContact CentersTeamworkTeam ManagementManagementTeam BuildingBusiness DevelopmentCall CentersTeam LeadershipCross-Functional Team LeadershipBusiness Process Outsourcing (Bpo)HiringBusiness Process ImprovementVendor ManagementPerformance ManagementEmployee TrainingCommunicationBusiness PlanningOperations ManagementCustomer RetentionCustomer ServicePeople ManagementTeam DevelopmentProcess ImprovementNegotiationCustomer ExperienceOperational ExcellenceLeadershipStrategic PlanningCustomer SatisfactionTrainingRecruitingResearchBusiness StrategyProject Management

ABOUT KEVIN WEINER

Experienced and innovative leader skilled in Management, Team Building, Development, Customer Service, Consumer Satisfaction, Business Process Improvement, and Training in BPO and Direct Sales/Service environments.

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