Kevin Lau
Industry Advisory Board Member @University Of Washington, Department Of Electrical & Computer Engineering
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WORK HISTORY
Industry Advisory Board Member @University Of Washington, Department Of Electrical & Computer Engineering
Seattle, WA, US
EDUCATION
University of Washington
Master's degree, Electrical Engineering
University of Washington
Doctor of Philosophy (Ph.D.), Electrical Engineering
Shorewood High
Secondary, High School/Secondary Diplomas and Certificates
University of Washington
Bachelor's degree, Electrical Engineering
SKILLS
ABOUT KEVIN LAU
As Vice President of Technology and Customer Experience reporting to the CIO, Kevin leads a diverse global workforce responsible for T-Mobile’s Digital Experiences. He drives the digital adoption and transformation of how 125M+ customers interact with the brand. His portfolio spans mobile, web, customer identity, contact center, customer engagement and marketing technologies powering experiences for both consumers and frontline employees.A specialist in transformation at scale, Kevin aligns teams, processes, and technologies to deliver critical business objectives. He leads a workforce of 2,500+(spanning internal teams and global partners) and has successfully navigated multiple technical evolutions, including cloud migrations, the shift from licensed software to open source, and the adoption of agile methodologies. Additionally, he has shifted customer engagement to AI-enabled digital channels, delivering massive business transformation outcomes including significant annual operational savings.With over 25 years of experience in Media, Tech, and Telco, Kevin has held leadership roles at AT & T Wireless Services, Microsoft, and T-Mobile USA. He holds a BS and MS in Electrical Engineering from the University of Washington and serves on the College of Electrical & Computer Engineering Advisory Board. Furthermore, he is a recognized innovator, holding 30+ patents and co-authoring multiple publications in
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