Kevin B. Jackson

About Kevin B. Jackson

With over 30+ years of experience in enhancing customer service, operations, and revenue performance, I\'ve had an incredible journey of learning and building lifelong relationships. My current experience with Rain for Rent has provided a valuable new learning environment, and my previous roles enabled a smooth transition into this position. As an Outside Sales Representative my focus on multi-level relationships with customers and prospects. I strive to achieve maximum sales profitability, growth, and account penetration within an assigned territory and/or market segment by effectively selling the company’s products and/or related services. I conduct sales out in the field via face-to-face interactions with both potential and existing customers. I am responsible for offering the best possible customer experience as well as providing hands-on explanations of any new or updated products when necessary. My excellent social skills allows me to foster strong relationships, to which can be attribute to my success.During my 13 years at WAWA as a Customer Service Manager and Assistant General Manager, I thrived on taking ownership and responsibility. I made it a personal mission to listen to the voice of the customer and ensure excellence in service, recognizing that happy customers lead to a healthy bottom line. This approach earned me customer service awards for 12 consecutive years while consistently meeting budget goals.My upbringing in both corporate and entrepreneurial settings instilled in me a deep appreciation for customer relationships and their impact on business. I was also passionate about empowering my staff\'s professional growth, having implemented corporate training plans and mentored individuals to advance their careers. These efforts have resulted in exceptionally high retention rates.I believe that recognition, positive feedback, and leadership accountability are essential for strong employee engagement. I\'m known for my effectiveness in working with diverse, multi-generational teams, thriving under pressure, and resolving conflicts.I sincerely enjoy training and coaching others to succeed. My accomplishments are grounded in servant leadership, and during my time at WAWA, I actively participated in community service as part of the company\'s vision and values.

Experience

1. President Co-founder

   Hope For Hallie

   Aug 2020 — Present · Philadelphia, PA, US

Education

• University of Lynchburg

  Bachelor of Arts - BA, History

  1987 — 1991