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Kera Espinoza
Senior Operations Manager @Orchard
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WORK HISTORY
Senior Operations Manager @Orchard
Lead cross-functional work across Operations, Training, BI, PDE, IT, People, and Marketing to implement policy, process, and system changes-Coordinate planning, communication, training support, and documentation for major initiatives and brokerage rollouts-Build operational tools in Google Sheets, ClickUp, and DocuSign; automate workflows using Zapier-Implemented ClickUp as the onboarding workflow system, enabling automated task kickoff as the brokerage scaled from under 200 agents in 6 markets to 550+ agents in 12 markets-Administer Guru, ClickUp, and 360Learning to support documentation and training infrastructure-Partner with BI on dashboard updates and downstream data impacts-Manage Orchard’s transaction management system (Deal Hub), including templates, workflows, fields, and DocuSign integrations; act as liaison between PDE and business teams.
EDUCATION
University of North Texas
BA, Political Science
ABOUT KERA ESPINOZA
I’m an operations and project manager with experience leading cross-functional work across technical, training, and business teams. I focus on implementing new systems and process changes, managing documentation, and guiding teams through large-scale rollouts. I enjoy building tools, improving workflows, and organizing complex projects so teams can work more efficiently.
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