Kendall Moore
People & Culture Partner, Retail U s & Canada @the LEGO Group
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WORK HISTORY
People & Culture Partner, Retail U s & Canada @the LEGO Group
Hartford, CT, US
Strategic advisor to senior retail leaders supporting 130+ LEGO Brand Retail stores across the U.S. and Canada. I drive People & Culture strategy as a business enabler, ensuring talent, leadership, and employee experience directly support growth, customer excellence, and operational execution.Key contributions:• Shaping people strategies across recruitment, talent planning, and organizational design to enable future growth and performance• Facilitating strategic leadership discussions that align people decisions to business goals, not just policy requirements• Addressing the real challenges store teams face to remove friction and strengthen motivation, clarity, and retention• Using data and field insight to guide decisions and influence future People & Culture priorities with measurable business impact• Creating a culture of empowerment, development, and inclusion that supports employee experience and drives commercial success
ABOUT KENDALL MOORE
Always open to conversations about people, customer and field partnership, and operational excellence. I bring curiosity, a willingness to learn, and a positive, solutions-focused attitude to every challenge. My goal is to make work easier, communication clearer, and teams stronger.With experience leading customer service teams, retail operations, and tech-enabled environments, I’ve built a career on driving employee engagement, operational excellence, and meaningful customer impact. I’m known for strong people leadership and a genuine ability to build trust with everyone from frontline teams to senior stakeholders.I bridge the gap between strategy and execution, turning complex ideas into clear action that drives results. My background spans customer experience, people strategy, compliance, digital enablement, and internal communications. This gives me the ability to lead cross-functional teams through change with confidence and care.I’m most energized by organizations that see people, performance, and customer experience as one system, and that value leaders who bring heart, clarity, and follow-through.At my core, I believe exceptional customer experiences start with empowered people, and empowered people thrive on trust, clarity, and connection. That’s the standard I build for.
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