Kelvin Lam

Kelvin Lam

Digital Conversation Solution Engineer @Salesforce

New York, NY, US
EMAILS
k••••••••@salesforce.com
MOBILE NUMBERS
+16•••••••30

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WORK HISTORY

May 2021 — Present

Digital Conversation Solution Engineer @Salesforce

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US

Solution Engineer specialist with expertise in service cloud voice and digital engagement.

EDUCATION

1996 — 2005

New Jersey Institute of Technology

BS, Computer Engineering

SKILLS

StrategyCloud ComputingPre-SalesTrainingNetworkingContact CentersTelephonySalesAvayaUnified CommunicationsIpTroubleshootingVoipStrategic PlanningSales EngineeringManagementSip

ABOUT KELVIN LAM

Experienced Sales Engineer responsible for Global and Multinational clients with a background in a variety of technologies and a proven track record of driving technical success. Deep understanding of the business, engineering and operational concerns and building linkages to technology solutions.Excellent Communication skills, Lead technical presentations and demonstrations.Integral technology lead of the sales team, responsible for liaising with other members of the sales team and collaborating with other technical experts to provide outstanding customer experience.Proficient in communicating complex concepts in simple to understandable languages appropriate for summarizing the business advantage of a solution to a client’s technical team and CxO level executives, develop long-term relationships with clients through managing and interpreting their requirements.

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