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Director of Operations and Business Development @Centria Autism
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WORK HISTORY
Director of Operations and Business Development @Centria Autism
Responsible for the operational excellence and performance to key clinical and operational business metrics that focus on client service delivery, to support growth, quality, efficiency, and continuity of care.• Full P&L responsibility managing 12.2 M in revenue leading a team of 220 employees. • Oversight of budgetary targets including treatment plan hours, revenue goals, customer satisfaction, employee utilization & retention, and speed to service. • Introduced new training initiatives, tech engagement strategies and cultural initiatives which led to the second lowest technician attrition number in 2021, averaging 8% technician attrition.• Responsible for increasing brand awareness, cultivating and nurturing referral sources to reach center capacity. • Promoted from Area Field Staff Director to Director of Operations in April 2021. Additional Business Development responsibilities were added in May 2022.
EDUCATION
Michigan State University
Bachelor’s Degree, Kinesiology and Exercise Science
ABOUT KELLY FLORES
I am a self-motivated, ambitious and energetic individual with an unbeatable work ethic. I have a genuine passion for helping people. The combination of my work and volunteer experience has allowed me to bring positive changes to people of all different ages, backgrounds and cultures. I excel in operational excellence, financial management and team building. Specialties: Leadership | Operational Excellence | P&L Management | Team Building | Employee Retention | Client Retention | Relationship Building | Communications | Business Development | Project Management | Change Management | Account Management | Culture Creator | Conflict Resolution | Critical Thinking | Customer Service
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