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Kelly McSwain-Campbell
Ala Consulting Group
Charlotte, NC, US
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MOBILE NUMBERS
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WORK HISTORY
Present
@Ala Consulting Group
SKILLS
Process ImprovementManagementCall CentersChange ManagementBusiness AnalysisAnalysisBrand LoyaltyCross-Functional Team LeadershipCustomer Relationship Management (Crm)AnalyticsCustomer LoyaltySegmentationPerformance ManagementFinancial ServicesCrmBankingRisk ManagementProgram ManagementBusiness Process ImprovementCustomer RetentionCustomer SatisfactionVendor ManagementCustomer ExperienceRelationship ManagementMarket ResearchStrategyLeadership
ABOUT KELLY MCSWAIN-CAMPBELL
Seasoned executive in the design and management of customer experiences throughout an…
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