Keith Rogers
Healthcare IT Service Desk Supervisor & Salesforce Administrator @Armavel, Llc
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WORK HISTORY
Healthcare IT Service Desk Supervisor & Salesforce Administrator @Armavel, Llc
US
IT Help Desk Supervisor supporting 24/7/365 high-profile Salesforce Health Health Cloud project for a large federal government agency. • Responsibilities include managing security, troubleshooting, and end-user support for one of the largest Salesforce implementations in America. • Direct exposure to a key nationwide program, focusing on ensuring customer success with scalable solutions, processes, and applications. • Lead, support, and train a team of remote 24/7 Salesforce…
ABOUT KEITH ROGERS
With over ten years of IT help desk and call center management experience, I lead a team of rockstar Salesforce Administrators for Armavel, LLC. This federal government contractor supports the Veterans Administration\'s Salesforce Digital Transformation Center (DTC) Health Cloud project 24/7. As a Healthcare IT Service Desk Supervisor, I ensure the security, troubleshooting, and end-user support for one of the largest Salesforce implementations in America, focusing on customer success and scalable solutions. I hold the CompTIA Security+ and Network+ certificates, plus the Salesforce Certified Administrator (SCA). I also have a Public Trust with the VA. I aim to leverage my analytical, technical, and leadership skills to deliver high-quality IT services and solutions for the federal healthcare or private sector. I am passionate about empowering my team, collaborating with cross-functional stakeholders, and enhancing the user experience and satisfaction for the VA medical staff. I am proud to be part of Armavel, a company committed to providing innovative and reliable IT solutions.#GRC #PublicTrust #Security+#Network+#YNAB #DaveRamsey #UCF #Photography
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