Kate Brady

About Kate Brady

I am an accomplished business operations and services leader with 16+ years of experience in the MSP industry. I blend business transformation, PMO leadership, and service delivery optimization with a human-centered approach to organizational growth.Throughout my career, I’ve worked across nearly every aspect of the customer journey, pre-sales, solutioning, onboarding, help desk, engineering, business operations, professional services, M&A, and internal systems integration. This cross-functional experience has allowed me to design scalable processes that not only support business outcomes but truly serve the humans inside the business.My passion lies at the intersection of business optimization, leadership development, and conscious transformation. I believe that as technology evolves with AI, automation, and digital platforms reshaping how work gets done, leaders have a greater responsibility than ever to ensure people remain at the center of the equation.My focus areas include:• AI-Powered Process Optimization• Conscious Leadership & Executive Resilience• PMO, Enablement, and Program Management• Organizational Change & Business Transformation• M&A Integration & Operational Alignment• IT Systems & Automation• Customer Journey Enablement & Service ExcellenceAs I continue to evolve my work, I am actively developing new frameworks and conversations through Our Conscious Community, a space to explore how businesses can simplify complexity, align leadership, and create operational clarity, all while prioritizing wellness, human connection, and leadership growth.A bit about me personally:I believe humans are built for connection and that conscious leadership requires curiosity, presence, and continuous self-reflection. My own personal journey through sobriety and well-being has deeply influenced my approach to leadership: helping others find clarity, alignment, and the confidence to build businesses that thrive both operationally and humanly.

Experience

1. Sr Manager of Pmo and Consulting Programs

   OneSource Virtual

   Apr 2026 — Present · Phoenix, AZ, US

   Leads the PMO and Consulting Programs function at OneSource Virtual, overseeing a portfolio of customer-facing programs including Open Enrollment, Year End, ACA, Verifications Services, and Rocketlane implementation. Manages a team of Program Managers across these programs with a focus on standardization, operational excellence, and optimized customer outcomes.Key areas of focus include:Process Optimization & Standardization across all consulting programsPMO & Program ManagementChange Management & Organizational AlignmentData Analytics & Insight-Driven Decision MakingCustomer Journey OptimizationQuality Assurance & Service ExcellenceDriving cross-functional alignment to build scalable, consistent program frameworks that improve both the customer and employee experience across the full consulting portfolio.

Education

• High Tech Institute Phoenix

  Associate's degree, Computer and Information Sciences

  2001 — 2003