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Kaylene Harris

Practice Manager - Portfolio, Program, Projects Au @Datacom

Sydney, AU
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2025 — Present

Practice Manager - Portfolio, Program, Projects Au @Datacom

Sydney, AU

As a Practice Lead for Portfolio, I am responsible for driving strategic alignment across programs and initiatives, ensuring that investments deliver maximum value to the organization. I lead the development and continuous improvement of portfolio management practices, frameworks, and governance models to support effective decision-making and prioritization.My role involves collaborating with senior stakeholders to define portfolio objectives, assess performance, and manage risks across a diverse range of projects. I provide leadership and guidance to portfolio managers and project teams, fostering a culture of accountability, transparency, and continuous improvement.Key responsibilities include:Establishing and maintaining portfolio governance structures and reporting mechanisms.Aligning portfolio strategy with organizational goals and business outcomes.Facilitating portfolio reviews and investment planning cycles.Driving capability uplift in portfolio management across the organization.Ensuring resource optimization and benefits realization across the portfolio.

EDUCATION

N/A

Macquarie University

BSc

SKILLS

Service-Level Agreements (Sla)Program ManagementIT OperationsVendor ManagementRelease ManagementOutsourcingResource ManagementSlaManagementIT ManagementService Delivery ManagementInfrastructureProject DeliveryProject Management Office (Pmo)IT StrategyProblem ManagementPmpLeadershipIT OutsourcingBusiness ProcessShared ServicesService DeliveryService ImprovementBusiness AnalysisGlobal DeliveryGovernanceBusiness Process ImprovementService ManagementService DeskItilIT TransformationIntegrationProject Portfolio ManagementBusiness TransformationIT Service ManagementSolution ArchitectureCustomer SatisfactionData CenterIncident Management

ABOUT KAYLENE HARRIS

Senior Client facing leader with 15+ year\'s experience in Business Management, Service Management and Delivery. Experiences include leading and driving change, developing strategy, delivering financial targets, building strong client relationships and building/ leading high-performance teams across Asia Pacific.Strong customer focus with ability to develop and grow service capability to meet business demands. Goal-Orientated with ability to design and implement initiatives to improve business capability. Experienced in managing off-shore and remote teams to drive business efficiency initiatives. Key skills in creating governance and structure.

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