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Kaylene Stilgoe

Senior Change Manager @Westpac Group

Newcastle East, AU
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2023 — Present

Senior Change Manager @Westpac Group

Sydney, AU

EDUCATION

2007 — 2008

St Marys Senior High

Year 12

2019 — 2019

TAFE NSW

Diploma, Human Resources Management

SKILLS

Customer ServiceCustomer SatisfactionVideo ConferencingMicrosoft ExcelMicrosoft OfficeSalesBusiness Process ImprovementRetail BankingManagementBankingTeam ManagementLeadershipCustomer Relationship Management (Crm)Virtual FacilitationChange ManagementLeadership DevelopmentCustomer ExperienceTeam LeadershipCoachingFinancial ServicesFinanceCustomer EngagementSkypeStaff DevelopmentEmpathyTraining FacilitationFacilitationProcess Improvement

ABOUT KAYLENE STILGOE

16 years\' experience in Financial Services (CBA 11+ years and Westpac 5+years) Roles have included frontline leadership within Branches in Sydney, Central Coast and Newcastle, Learning & Development, Executive coaching, Leadership development, and now in Change Management. I have strong personal values of integrity, empathy and accountability whilst holding a high-level work ethic and professionalism in everything I do.I build strong relationships, am quick to learn and adapt to new environments and projects, can build a thorough understanding of stakeholder impacts within a timely manner leaning on my own knowledge and experiences in the industry. I am risk focused and can forecast and predict where attention and focus should lie in project solutions to avoid issues and delays. I am quick to understand needs of others which compliments my role as a Change professional to identify, drive and support change management activities for transformational and behavioural change. I have facilitated at large scale events to various levels of the business and have a demonstrated ability to adapt to complex, fast paced, changing environments. Achievements are largely in the area of learning and development, people and leadership development, change management, stakeholder management and project delivery with a strong focus and alignment to company vision and values.Qualifications include Diploma in Human Resource Management 2019, which adds to extensive experience in financial services and I’m also a qualified Mat Pilates instructor.

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