Kaushal Tewari

About Kaushal Tewari

With over 6+ years of dedicated experience in the realm of customer quality and in-process quality management, I have established myself as a proficient professional in this field. Currently, I am employed as an Engineer in the Customer Quality Department at Avery Dennison India, where I undertake the responsibility of managing customer quality for clients in North and East India. Throughout my career, I have had the privilege of working with esteemed organizations such as Hero Moto Corp Magneti Marelli, Fiem Industries Limited, Napino Control Systems Pvt Ltd, and Lucas TVS Limited. These roles have exposed me to a wide range of products, including Starter Motor Assembly, Electronic Fuel Injection systems (comprising Intake Manifold Bracket Injector Assembly, Engine Control Unit, and Electronic Fuel Pump), as well as Bank Angle Sensor Assembly. My skill set encompasses a comprehensive array of quality management techniques and tools, including but not limited to Rejection Analysis, Process Improvement, Red Bin Analysis, Pre-Dispatch Inspection, Poka Yoke, 7QC Tools, 5S, Kaizen, TPM (Total Productive Maintenance), shift management, manpower coordination, CAPA (Corrective and Preventive Action), PPM (Parts Per Million), safety protocols, and the implementation of a FIFO (First-In, First-Out) system. In addition to my technical prowess, I possess a profound understanding of electronic components and their behavior, which proves invaluable in ensuring the quality of electronic systems. My role is not limited to technical expertise alone; I play a pivotal part in managing and guiding the workforce, adeptly handling customers\' audits, and aligning the organization with customer requirements for quality improvement. Effective communication, stellar relationship-building skills, and a knack for fostering positive interpersonal relationships are integral to my approach. I believe in maintaining a positive attitude, not only for personal motivation but also to inspire and motivate my team. My guiding principle is that customer satisfaction is the ultimate goal, and achieving it is the true measure of success in the realm of quality management. Feel free to reach out if you have any further questions or if there\'s anything specific you\'d like to discuss.

Experience

1. Cq Engineer North & East India

   Avery Dennison

   Sep 2022 — Present · Noida, IN

   Avery Dennison is a global leader in pressure-sensitive and functional materials and labeling solutions for the retail apparel market. The company\'s applications and technologies are an integral part of products used in every major industry. With operations in more than 50 countries and more than employees worldwide, Avery Dennison serves customers in the consumer packaging, graphical display, logistics, apparel,industrial and healthcare industries. My Roles & Responsibilities:* Taking care for North india, East india & Rest of South Asia (ROSA) customer complaints.* Collection of all the necessary information /evidence to Initiate the investigation process as necessary and coordination with the technical team, Process team, Technical experts to judge the validity of a complaint.* Initial analysis of each & every complaint before raising it to internal team.* Coordination with process quality team & technical service team to get the correction actions for the complaint.* Complaint closure with customer within a timely manner.

Education

• Kalinga University, Raipur

  Bachelor of Technology - BTech

• Kumaun University, Nainital

  Bachelor's degree