Katie Rogers

About Katie Rogers

Katie Rogers started working at Invoca as an Onboarding Specialist, part of the Customer Success Team in 2018. Today, she\'s the Senior Manager of Implementation, leading a team of Implementation Managers who guide new and existing US-based and UK-based customers through the onboarding process. She manages, mentors, empowers, and grows her team to meet and exceed key performance metrics in customer experience, time to value, product adoption, and team productivity. She has strong operational leadership, with the ability to manage technical and organizational complexity, foster collaboration, and deliver exceptional business value to customers.She graduated from the University of California Santa Barbara in 2011 with a B.A. in Global Studies with a specialization in Africa. She worked all four years quickly promoted to supervisor of a student convenience store then to manager of a student coffee shop. She interned for Awakening Young Minds, a company dedicated to teaching \"emotional education\" to youth through a two-day work shop to help to do better in school and life.Sympathetic to global crisis locally and internationally, she hopes to make a small difference in the world. She is always looking for opportunities to grow, volunteering in the community to support sustainability and working with non-profits whose mission statements purpose are to help those who are in need. Her professional skills include:•Strong leadership qualities with a demonstrated ability to foster a cooperative and productive work environment.•Strong ability to analyze strengths and weaknesses of an organization, identifying opportunities and risk in an environment, and proactive in addressing concerns and complaints. •Energetic, organized, detail oriented, outstanding interpersonal and communication skills with a demonstrated ability to work well with others in a fast-paced environment while juggling multiple projects and priorities.

Experience

1. Senior Manager, Implementation

   Invoca

   Mar 2025 — Present · Santa Barbara, CA, US

   Leadership & Team Development: Leads and mentors a high-performing team of Implementation Managers, driving career growth and fostering a positive employee experience.•Project Execution & Customer Success: Manages a portfolio of customer implementation projects, ensuring timely and successful delivery aligned with customer business objectives.•Process Optimization & Standardization: Streamlines onboarding methodologies and best practices, resulting in increased efficiency and improved customer outcomes.•Strategic Customer Journey Design: Develops and tailors implementation strategies across diverse customer segments, delivering personalized and effective onboarding experiences.•Product Expertise & Enablement: Leverages deep product knowledge of the Invoca platform to empower Implementation Managers and enable customers through expert training and technical guidance.•Cross-Functional Collaboration & Alignment: Partners with Sales, Sales Engineering, and Customer Success teams to ensure seamless customer handoffs and alignment throughout the customer lifecycle.•Data-Driven Insights & Reporting: Analyzes team performance and customer insights to drive data-informed decisions and improve onboarding effectiveness.•Customer Advocacy & Product Influence: Represents customer needs and trends, influencing product roadmap development and driving continuous platform improvements.•Capacity Planning & Resource Management: Forecasts and manages team capacity to optimize workload and maintain high-quality customer engagements.•AI & Digital Enablement: Champions the use of AI-driven tools and digital channels to enhance team productivity and automate implementation processes.•Escalation Management & Issue Resolution: Serves as a key escalation point, proactively resolving implementation challenges and ensuring customer satisfaction.

Education

• UC Santa Barbara

  B.A, Global Studies; Africa

  2007 — 2011