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Katie Pucciarelli

Agency Business Consultant Ii @EverQuote

Boston, MA, US
MOBILE NUMBERS
+19•••••••29

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WORK HISTORY

Dec 2022 — Present

Agency Business Consultant Ii @EverQuote

Cambridge, MA, US

Drive long-term campaign performance with measurable tactics and data.• Manage a targeted book of business of approximately 85 high value accounts. • Prepare and present monthly and quarterly business reviews with the largest buyers on the Everquote platform by utilizing analytics and data that can assist in making informed decisions about optimizing campaigns.• Facilitate processes and/or feature requests with internal teams. • Build Customer Loyalty by providing excellent support and training to ensure confidence and ability to use the product.• Identify and manage up and cross-sell opportunities.• Mitigate churn by identifying and making changes based on account inefficiencies.

SKILLS

Client ServicesAccount ManagementSaasCrmManagementStart-UpsOnboardingCustomer SupportSocial MediaTechnical SupportOnline TravelEscalation ResolutionCustomer Escalation ManagementSoftware ImplementationTravel ManagementCrm DatabasesCustomer ServiceLeadershipMicrosoft OfficeWindowsSalesB2bMarketingEmail MarketingSocial Media MarketingMarketing StrategyMicrosoft WordMicrosoft ExcelPowerpointMobile DevicesSEO/Sem MarketingOnline AdvertisingOnline MarketingSocial NetworkingSalesforce.comConfluenceAsanaJiraZendeskE-Commerce

ABOUT KATIE PUCCIARELLI

As a professional with ten plus years of experience in Account and Customer Success…

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