Katie Pucciarelli
Data Driven Customer Sucess Manager | Customer-Centric | Ex-CarGurus
- Role
- Agency Business Consultant Ii at EverQuote
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Katie Pucciarelli
As a professional with ten plus years of experience in Account and Customer Success…
Experience
Agency Business Consultant Ii
Dec 2022 — Present · Cambridge, MA, US
Drive long-term campaign performance with measurable tactics and data.• Manage a targeted book of business of approximately 85 high value accounts. • Prepare and present monthly and quarterly business reviews with the largest buyers on the Everquote platform by utilizing analytics and data that can assist in making informed decisions about optimizing campaigns.• Facilitate processes and/or feature requests with internal teams. • Build Customer Loyalty by providing excellent support and training to ensure confidence and ability to use the product.• Identify and manage up and cross-sell opportunities.• Mitigate churn by identifying and making changes based on account inefficiencies.
Skills
- Client Services
- Account Management
- Saas
- Crm
- Management
- Start-Ups
- Onboarding
- Customer Support
- Social Media
- Technical Support
- Online Travel
- Escalation Resolution
- Customer Escalation Management
- Software Implementation
- Travel Management
- Crm Databases
- Customer Service
- Leadership
- Microsoft Office
- Windows
- Sales
- B2b
- Marketing
- Email Marketing
- Social Media Marketing
- Marketing Strategy
- Microsoft Word
- Microsoft Excel
- Powerpoint
- Mobile Devices
- SEO/Sem Marketing
- Online Advertising
- Online Marketing
- Social Networking
- Salesforce.com
- Confluence
- Asana
- Jira
- Zendesk
- E-Commerce
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