Katiana Antoine
Engagement Specialist @The Fedcap Group
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WORK HISTORY
Engagement Specialist @The Fedcap Group
NY, US
Revitalized engagement among underserved clients by designing and facilitating weekly support groups, boosting participation by over 40% in 3 months. • Assessed individual psychosocial needs and developed tailored intervention plans, resulting in a 25% increase in client goal completion rates. • Led outreach initiatives connecting clients to community resources (mental health, housing, employment), enhancing service access and satisfaction. • Streamlined documentation practices in collaboration with interdisciplinary teams, reducing reporting errors and follow-up delays by 30%. • Trained and mentored new team members, improving onboarding efficiency and client handoff consistency.
EDUCATION
Faculte des Sciences humaines (FASCH/ UEH)
Bachelor's degree
Institut Superieur d'etude et de recherche en sciences sociales(ISERSS/ IERAH)
Bachelor's degree
College St louis de bourdon
High School Diploma
Anadolu Üniversitesi
Master's degree
College Marie Reine Immaculee
Primary School
ABOUT KATIANA ANTOINE
As an Engagement Specialist with a background in tourism and human services, I thrive at the intersection of connection, care, and community. I’m passionate about helping people feel seen, supported, and empowered—whether I’m coordinating outreach programs, guiding individuals through complex systems, or making sure every voice is heard. With years of experience across client-facing roles, I bring a unique blend of empathy, structure, and cultural awareness to every team I join. I’ve helped organizations boost client engagement, improve service delivery, and build stronger, trust-based relationships—especially in diverse and multilingual environments. My goal is simple: create meaningful outcomes by turning strategy into service. If you value human-centered solutions, collaborative problem-solving, and a calm, capable presence in high-stakes situations, let’s connect.
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