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Kathy Kubiak
Senior Account Specialist @Bureau Veritas
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WORK HISTORY
Senior Account Specialist @Bureau Veritas
Diverse account management· Maintain excellence in client service for global consumer products quality assurance organization· Successfully manage diverse manufacturing/retail account base, across multiple business lines· Provide needed technical and administrative guidance to clients to implement testing, assess product failures and required corrective action, resolve client complaints, address products detained by customs· Utilize written communication skills, presentation and negotiation skills to ensure clear domestic and international client communications and successfully convey information to clients via meetings, conference calls, e-mail, etc.· Maintain technical training and knowledge of global requirements to facilitate accurate quotations, address client questions and ensure correct program tests are followed Continuous Improvement Committee· Lead projects for the Customer Support Services team; keep the team on task and focused on progress· Prepare and update quality procedures for Buffalo site as needed· Document daily discrepancies; identify needed process improvements and implement solutions· Participate in Kaizen Continuous Improvement Initiative to improve productivity, share best practices· Member of corporate Key Performance Indicators committee; compiled and communicated information to Buffalo division regarding company performance in relation to goals Liaison between client and support teams· Serve as direct link between client and operations staff to communicate program procedures and exceptions, and prepare necessary staff-tools to facilitate testing, complete client projects, and address client inquiries· Developed user-friendly summary charts and tools for clients regarding testing requirements, turnaround, pricing, services, etc.Team member, Technical Report Revisions Committee· Review administrative report revisions for the Buffalo site; determine root cause, containment actions and corrective actions
EDUCATION
University at Buffalo
Masters of Business Administration, Executive MBA
State University of New York at Buffalo
Bachelor of Business Administration, Marketing and Finance
SKILLS
ABOUT KATHY KUBIAK
23 years of experience in global consumer products quality assurance, client service…
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