Kathy Chamberlain
Director of Casualty Claims @COUNTRY Financial®
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WORK HISTORY
Director of Casualty Claims @COUNTRY Financial®
Reporting to VP of Claims with 6 direct reports and 235 indirect reports across IL and remote locations. • Managed $1B annual direct payments,$32M operations budget and $27M legal expense budget. • Developed and led strategic direction of 9 specialized and diverse claims units including Liability, Litigated, Special Investigations, Subrogation, No Fault, Life/Health and Workers Comp.• Implemented initiatives that delivered $71M indemnity and $10M expense savings, including new trial strategy, low impact liability program and fraud and subrogation analytics improvements.• Managed processes, procedures, people and technology for pre-suit and litigated claims.• Evaluated coverage, liability, damages and resolution strategy for complex claims.• Reduced extra-contractual exposure through implementation of proactive claim handling procedures, robust demand response program and multi-function roundtable protocol.• Implemented technology to improve operations including Guidewire ClaimCenter, Robotic Process Automation and build of dashboards to facilitate monitoring Key Performance Indicators.• Developed and presented executive-level summit on Social Inflation that identified strategies and roadmap to mitigate impacts.• Refreshed outside counsel program to improve counsel selection, monitoring and evaluation.• Implemented compliant Medicare program.
EDUCATION
Illinois Valley Community College
Associate's degree
Chicago-Kent College of Law, Illinois Institute of Technology
Doctor of Law - JD
University of Illinois Urbana-Champaign
Bachelor's degree
ABOUT KATHY CHAMBERLAIN
Driven and results focused operations leader and attorney with 20+ years of experience in claims,litigation management and risk mitigation. Recognized for developing high-performing claims andlitigation teams, mitigating exposure and improving regulatory compliance and reserve adequacy.
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