Kate Boerma
Founder @Fieldhouse Advisory
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WORK HISTORY
Founder @Fieldhouse Advisory
Fieldhouse Advisory partners with Customer Success leaders to translate leadership priorities into practical execution plans that teams can adopt and sustain.I bring clarity and structure to complex, fragmented, and under-adopted systems so teams have clear ways of working.In practice, this means: → Organizing and sequencing key projects→ Bringing structure and process to client lifecycle management→ Operationalizing or refining risk, renewal, and expansion processes→ Driving adoption so systems don’t stall in documentation→ Helping leaders show progress and results to their executive teamsFieldhouse operates as a hands-on partner to Customer Success leaders responsible for renewals, expansion, and client outcomes. The result is a Customer Success organization that feels structured, predictable, and empowered. I collaborate with a network of experienced operators and former executives to bring specialized expertise when engagements require it.
EDUCATION
Northeastern University
BA, International Affairs & Social Entrepreneurship,
SKILLS
ABOUT KATE BOERMA
I founded Fieldhouse to help Customer Success leaders close the gap between leadership priorities and frontline execution.In many CS organizations, the systems meant to support the work are overcomplicated and under-adopted. Somewhere between strategy and day-to-day execution, things break down.• Playbooks exist but are outdated or disorganized• Tools exist but are inconsistently used• Teams are stretched thin and operating at their limit• Targets are missed and revenue slips through the cracksI’ve spent my career working inside these environments. Fieldhouse is built from 13+ years leading Customer Success in complex, high-ARR client environments, protecting renewals, driving expansion, and navigating complex client dynamics.Along the way I’ve built the operating foundations behind strong CS teams: lifecycle frameworks, renewal strategy, risk tracking and mitigation plans, and executive dashboards that give leaders clear visibility across their accounts.Fieldhouse operates as a strategic thought partner and right-hand support to help teams get sh*t done.→ CSMs know what good looks like and execute with confidence→ Client conversations focus on value, outcomes, and what’s next→ Renewal risk is identified earlier and managed proactively→ Leaders have clear visibility into account health and prioritiesCustomer Success sits at the intersection of everything a business promises its customers. When the operating foundation is clear, CSMs can focus on what matters most: strategic partnership, client outcomes, and predictable growth.Does any of this resonate with you? Drop me a line and let’s compare notes and get your CS team operating like the high-caliber crew they’re meant to be.
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