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Karolina Wójcik
Customer Retention Executive @Certas Energy
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WORK HISTORY
Customer Retention Executive @Certas Energy
Manage a portfolio of fuel card customers, building strong relationships to drive satisfaction, loyalty, and account growth- Proactively contact at-risk customers to resolve issues, negotiate renewals, and prevent cancellations- Handle pricing reviews, contract updates, ensuring competitive offerings and customer retention- Collaborate with internal teams to deliver smooth onboarding, billing accuracy, and high service standards- Analyse usage trends and customer feedback to identify opportunities for retention and upselling- Consistently meet or exceed retention and renewal targets within a fast-paced commercial environment.
EDUCATION
Uniwersytet Jagielloński w Krakowie
Magister (Mgr)
Uniwersytet Jagielloński
Magister (Mgr)
State College of Higher Education in Nowy Sącz
Bachelor
ABOUT KAROLINA WÓJCIK
I am a person with an extensive 10-year experience working within a busy environment and…
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