Karen Osborne
Business Analyst @Baptist Health
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WORK HISTORY
Business Analyst @Baptist Health
Jacksonville, FL, US
As a Revenue Cycle Business Analyst, I drive operational improvements by analyzing clinical documentation integrity (CDI) and utilization management (UM) metrics across multiple hospitals. I specialize in building dynamic KPI dashboards, conducting detailed trend analysis, and delivering actionable insights to support strategic decision-making. Leveraging data analytics, project management, and cross-functional collaboration, I work closely with physician advisors, UM nurses, and CDI specialists to enhance financial performance, ensure compliance, and streamline reporting processes.Key responsibilities include:•Managing and analyzing CDI & UM data to improve clinical documentation which impacts financial outcomes.•Collaborating with leadership on initiatives to enhance clinical documentation processes.•Leading efforts in dashboard development, Smartsheet optimization, and data request tracking.•Ensuring data-driven decision-making by providing insights on extended recovery and payer trends.
EDUCATION
University of Central Florida
Minor, Aging Studies
University of Central Florida
Bachelor of Science (B.S.), IDS: Biomedical & Physical Science
Florida Atlantic University
Master of Business Administration - MBA, Health/Health Care Administration/Management
SKILLS
ABOUT KAREN OSBORNE
As a dedicated and results-driven healthcare professional, I currently serve as a Revenue Cycle Business Analyst supporting the Clinical Document Integrity and Utilization Management departments, within a multihospital health system in Jacksonville, Florida. With a strong foundation in data analytics, I leverage my skills to optimize revenue cycle performance and enhance clinical documentation practices.Over the years, I have earned several key certifications that complement my professional journey, including a Project Management Professional (PMP) certification, which equips me to lead complex projects effectively. My Data Analytics certification has provided me with the analytical tools necessary to interpret data trends and drive informed decision-making, while my Six Sigma Green Belt certification demonstrates my commitment to process improvement and operational efficiency.In addition to my technical skills, I have successfully completed Data Warehouse SQL training, enhancing my ability to manage and analyze large datasets. My management and leadership experience enables me to foster collaboration across interdisciplinary teams, ensuring that all stakeholders are aligned in achieving organizational goals.My long-term goal is to gain a global healthcare experience that integrates medical tourism within the framework of healthcare\'s digital transformation, utilizing the interoperability of healthcare data during this shift. This vision aligns with the growing trend of medical tourism, where enhanced interoperability allows individuals to access specialized care in or from different countries, fostering a more interconnected and efficient healthcare ecosystem that prioritizes healthy patient outcomes.
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