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Karen Green
Senior Account Manager, Customer Success @GovDash
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WORK HISTORY
Senior Account Manager, Customer Success @GovDash
Manassas, VA, US
Manages customer relationships for a government contracting SaaS platform, supporting training and ongoing adoption. Acts as a trusted advisor to GovCon clients by aligning platform functionality with capture and proposal workflows, gathering product feedback, and driving customer satisfaction, retention, and growth.
ABOUT KAREN GREEN
Ms. Green is a proactive proposal professional trained by Shipley, bringing 14 years of experience, including 7 years as a Proposal Manager. She thrives under pressure and consistently meets overlapping, tight deadlines. She has successfully led departmental projects in knowledge management and has over 7 years of experience in developing schedules, creating compliant outlines, and facilitating meetings, including kickoffs, color team reviews, and working sessions. Her exceptional organizational skills enable her to manage multiple live bids effectively. Ms. Green has previously been recognized for keeping her proposal teams on track while fostering a positive work environment.Microsoft Word 2010 – Certified ExpertCollating Results From Data Mining Into Intelligible Charts And TablesAdvanced Microsoft Office Experience Knowledge of Shipley Proposal ProcessExcellent Organizational, Data Mining, and TrackingDocumented track record of Proposal awardsCompliance Matrix Development & AssessmentRFP Requirements ShreddingCollaboration Site Administration Compliant Outline DevelopmentExpert-level Desktop Publisher (DTP) Compliance ChecksTraining Material Development Process development (written)
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