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Karely Rincón
Artist Support Specialist @TuneCore
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WORK HISTORY
Artist Support Specialist @TuneCore
Ciudad de Mexico, MX
TuneCore, owned by Believe, is the global platform for independent musicians to build audiences and careers with technology and services across distribution, publishing administration, and a range of promotional services.\\\\n\\\\nI play a role as Artist Support Specialist providing comprehensive support to artists and labels. I am responsible for addressing inquiries, resolving issues, and guiding artists through the various stages of music distribution such as:\\\\n\\\\n* Artist Communication: Serve as the primary point of contact for artists, offering prompt and professional responses to their inquiries, concerns, and requests.\\\\n\\\\n* Distribution Assistance: Guide artists through the process of distributing their music across various digital platforms and streaming services.\\\\n\\\\n* Royalty Inquiries: Address and resolve artist inquiries related to royalty payments, including providing information on payment schedules, and earnings reports, and helping to resolve any discrepancies or payment-related issues.\\\\n\\\\n* Technical Support: Provide technical assistance to artists in navigating the company\'s digital platforms, online tools, and software. Troubleshoot and resolve any technical issues that artists may encounter during the distribution process.\\\\n\\\\n* Problem Resolution: Investigate and resolve issues reported by artists, such as content takedowns, copyright claims, or platform-specific complications. Collaborate with internal teams to ensure timely resolution and maintain artist satisfaction.\\\\n\\\\n* Artist Education: Educate artists on industry trends, best practices, and emerging technologies in the music distribution landscape.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
ABOUT KARELY RINCÓN
Experienced singer-songwriter with a diverse background in artist support, customer service, sales, and public relations. I possess a deep understanding of the music industry and thrive on providing guidance and support to artists, helping them navigate its complexities in music distribution and personal brand development. With an unwavering passion for music, I am driven to forge meaningful connections with fellow musicians, industry professionals, and music enthusiasts. Let\'s collaborate to amplify our voices and contribute to the vibrant and ever-evolving music landscape.
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