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Alex Saris
Artist Support Specialist @TuneCore
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WORK HISTORY
Artist Support Specialist @TuneCore
Consistently exceeded performance expectations through high daily ticket volumes, an 84% average CSAT score over three quarters, and demonstrated superior QA results• Selected for Artist Support special projects, such as macro and FAQ audits, and promoted cross-functional team initiatives between the Product Team and Artist Support Team to help garner constructive feedback from users• Achieved significant performance milestones, including setting an all-time record for solving the most tickets in one day• Leveraged effective initial training to develop strong work habits, which delivered service that surpassed expectations
EDUCATION
American University
Bachelor of Arts - BA, International Business
NYU Steinhardt School of Culture, Education, and Human Development
Master of Music, Music Technology
SKILLS
ABOUT ALEX SARIS
Artist Support Specialist at TuneCore
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