Franck Kapend
IT Helpdesk Analyst at Hot Topic, Inc
- Role
- Help Desk Analyst at Hot Topic
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Franck Kapend
Dynamic Computer Technician experienced in all aspects of hardware, software and…
Experience
Help Desk Analyst
Oct 2017 — Present · La Vergne, TN, US
Provided base level IT support to the employees and different departments within the facility.• Installed software, modified and repaired hardware and resolved technical issues.• Managed ticketing system from where all IT requests are tracked and assigned tickets to appropriate support team•Install, maintain, configure, troubleshoot, and upgrade computer hardware and software, basic networks, and other peripheral equipment such as printers, scales, RF scanners (gun, usb symbol and wrist), printer scanners and related hardware.
Education
University of California, Berkeley
Post-Baccalaurean Professional Certificat, Information & Cybersecurity Engineering
Middle Tennessee State University (MTSU)
Bachelor of Engineering (B.Eng.), Electromechanical Technology/Electromechanical Engineering Technology
2012 — 2017
Institut Supérieur de Techniques Appliquées (ISTA N'dolo)
Engineer's degree, Electric Engineering Technology
2005 — 2009
University of California, Berkeley
Professional Certificate, Information & Cybersecurity Engineering
Institut Technique Salama Don Bosco
High School Diploma, Industrial and Public Electricity
2000 — 2005
Skills
- Microsoft Office
- Testing
- Computer Hardware
- Troubleshooting
- Laptops
- Computer Repair
- Windows
- Windows 7
- Leadership
- Information Technology
- Operating Systems
- Software Installation
- Servers
- Technical Support
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