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Kamil Pękala
Qa Manager @Mars
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WORK HISTORY
Qa Manager @Mars
Coordinated ServiceNow BAU and upgrade testing with Service Line Product Owners, ensuring seamless delivery Designed repeatable BAU and upgrade test frameworks supporting roadmap items and Unify releases Developed a strategic BAU testing approach based on the demand intake process Supported defect testing, validation, and release readiness during ServiceNow upgrades Defined and continuously improved QA standards; acted as the central point of contact for BAU testing across My Hub and Unify Created Quick Reference Guides (QRGs) and training materials for Service Line Product Owners and Global Delivery Operations (GDO) teams Assessed long-term QA needs, including automation strategy, resourcing, and process gap analysis
EDUCATION
LXXV Secondary School of Jan III Sobieski, Warsaw
Humanistic, Secondary
ABOUT KAMIL PĘKALA
QA Manager / Test Manager with 6+ years of hands-on experience leading diverse teams on large-scale projects. Skilled in QA delivery, tools, team leadership and strategic organization, driving quality and efficiency. Proven ability to align QA delivery with business objectives in complex, fast-paced environments.
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