Kaila Koeppl

Account Manager @Dedicated Logistics

Efficiently negotiate profitable rates with our customers based off current market •Provide exceptional service and personalized solutions to ensure customer’s needs are being met •Multi-task between various systems by using efficient computer skills and professional communication skills •Inform customer of the process and what to expect throughout •Achieve a high level of familiarity with shipping trends and patterns of the customers, their vendors, and the carriers •Consistent follow up on status of issues conditions •Quickly determine a proper course of action based off shipment details •Work collectively with other departments and team members to ensure proper workflow •Prioritize and resolve issues by utilizing decision making skills and attention to details