Jitendra Verma
Technical Program and Agile Project Delivery Manager @UST HealthProof
Signup · Get unlimited contacts
WORK HISTORY
Technical Program and Agile Project Delivery Manager @UST HealthProof
US
Led successful migration of 500K+ members and claims to HealthEdge/HealthRules — zero service disruption for 6,800+ employer groups across Commercial, Medicaid, Medicare, and MedSupp lines through rigorous RAID management and cross-functional coordination.Delivered UST HealthProof Integration Plus Core Product on time and within scope — maintaining 100% data integrity across Enrollment, Claims, Host Claims, and Payments modules through milestone governance and end-to-end testing oversight.Championed Salesforce Agentforce contact center modernization — integrating omni-channel routing and AI-assisted case resolution, reducing handle time and improving agent productivity across member service operations.Owned full product lifecycle — partnering with product managers to translate roadmaps into sprint-ready plans, refine requirements, and prioritize high-value features across multiple releases.Achieved 99% SLA compliance across all mailroom deliverables and appeals clearance through structured third-party oversight and proactive issue resolution.Led HCM cloud transformation — deploying full employee lifecycle, including Core HR, Talent Management, and Workforce Management, aligned to organizational workforce strategy.Designed change management and communication frameworks for HR programs — driving stakeholder alignment, reducing change resistance, and ensuring adoption across impacted employee populations.Built executive reporting dashboards (Jira, Smartsheet, ADO) — delivering real-time visibility into project health, milestones, and risk for C-suite decision-making.Coached Agile teams — facilitating Scrum ceremonies, eliminating blockers, protecting sprint capacity, and embedding continuous improvement in a hybrid Waterfall/Agile environment.Served as a trusted C-suite advisor — delivering data-driven project status, risk assessments, and strategic recommendations that directly influenced executive outcomes and organizational priorities.
EDUCATION
Karnatak University
Bachelor of Engineering - BE, Electronics and Communications Engineering
KLES Engineering & Technology
BE, Electronics & Communication
Karnatak University
Bachalor of Engineering, Electronics & Communication
ABOUT JITENDRA VERMA
I build and deliver what others struggle to define. 24+ years.$20M programs. 90-95% on-time success rate. I lead enterprise-scale technology transformation across four domains where complexity is the norm and failure is not an option.Healthcare & Life Sciences — 14+ years delivering Payer/Provider digital platforms, Direct-to-Consumer (D2C) enrollment marketplaces, Member/Provider portals, RCM solutions, and self-funded TPA health plans across Medicare, Medicaid, MedSupp, Medi-Cal, and Commercial lines. Deep in HIPAA, HL7/FHIR, X12 EDI (834/837/835), ICD-10, and managed care operations.Energy Utilities — Led Oracle Utilities billing migration for 700K+ customers at Puget Sound Energy, managing a 50-member global team through a zero-disruption, 15-month enterprise cutover with legacy standby continuity.Fintech & Payments — Delivered payment gateway integrations and D2C digital commerce platforms, driving 40% reduction in CSR call volumes and measurable revenue retention improvements.HCM & HR Cloud — Drove end-to-end HCM transformation programs, including Core HR, Talent Management, Payments, and Workforce Management implementations, aligning HR technology delivery with strategic workforce objectives.What I deliver:AI/ML chatbots · Predictive analytics · Intelligent automationCloud migrations (AWS · Azure · SaaS · BPaaS)Omnichannel engagement platforms · Mobile · Portal · IVREnterprise integrations — MuleSoft · Dell Boomi · Salesforce · HealthRules · OracleGlobal team leadership — North America · EMEA · APACBy the numbers:60% call center volume reduction via AI chatbot deployment40% member portal adoption lift in 60 days70% testing effort reduction in 3 months500K+ member migrations using wave migration — zero service disruption$3.8M in contracts secured;$6–8M pipeline managedDelivered for:Blue Cross Blue Shield · AvMed HealthCare · WPS HealthCare · Harvard Pilgrim · CareSource · Everlake Life Insurance · Puget Sound Energy · Microsoft · Apria HealthCareCertifications: PMP (PMI #13•••96) · CSPO (Scrum Alliance #18•••91) · AWS Cloud Practitioner · Microsoft Certified Professional · Salesforce CRM (In Progress)Keywords: Agile · SAFe · PMP · Scrum · Waterfall · Hybrid Delivery · Digital Health · Healthcare IT · Payer Transformation · Oracle HCM · Oracle Utilities · AI/ML · Program Management · Product Delivery · SaaS · BPaaS · HIPAA · HL7 · FHIR · EDI · Cloud Migration · D2C · RCM · EHR · EMR · Jira · Smartsheet · ServiceNow · Azure DevOps
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.