Justin Mack

About Justin Mack

I lead with clarity, serve with purpose, and build systems that help people do their best work. I’m a people-first, systems-driven A&E leader with 25+ years of experience running national rollout programs across grocery, retail, fitness, and entertainment sectors. I’ve led multimillion-dollar portfolios for Fortune 500 companies, building scalable systems, turning around at-risk programs, and growing high-performing teams across multiple offices.What sets me apart is my ability to bridge architecture and engineering, speak plainly with clients, and create predictable delivery in high-pressure environments. I’ve launched ten national programs from scratch and stabilized six struggling ones, always starting with trust, clarity, and a mindset of continuous improvement.I think in systems and lead through people. I believe great teams are built on communication, accountability, and care, not just process. My leadership philosophy is simple: be better than yesterday. That’s how I try to show up, every day. Small, smart improvements add up to big results.I thrive in roles where I can build structure, develop leaders, and deliver results that last. I talk straight, act like an owner, and stay focused on what matters most: people, performance, and client trust.Outside of work, I serve on nonprofit boards, support our local 4-H program, and stay actively involved in my church. I believe strong leadership is steady, quiet, and built on trust. Relationships matter. So does follow-through. I care about the people I work with and the outcomes we create together.Core CompetenciesProgram Leadership: Program Turnaround & Stabilization, Scalable System Building, Continuous Improvement, Strategic Planning, Client Relationship Management, Contract NegotiationTeam Development: Cross-Functional Team Leadership, Mentoring & Coaching, Multi-Office CollaborationA & E Expertise: Architecture, MEP, Structural & Civil Engineering Code & Zoning Analysis, Pre-Lease Risk AssessmentTools & Technology: MS Office 365, Bluebeam, AutoCAD, Revit, Smartsheet, Procore, MS Copilot Leadership PhilosophyI’m a problem solver and a builder of systems through continuous improvement. I like to learn how a team, program, or client operates, then help improve it step by step. My rule is simple: be better than yesterday. Big swings create stress, but small, smart changes create momentum that lasts. This approach is grounded in a \"One Team, One Brand\" mindset, where taking care of people, fostering trust, and communicating directly are paramount.

Experience

1. Regional Architectural Team Manager

   Galloway & Company, LLC

   Nov 2025 — Present · Columbus, OH, US

   I lead regional architectural teams that support national roll out programs for retail, grocery, lifestyle and entertainment clients. My focus is on developing people, strengthening systems, and delivering a dependable client experience across multiple markets. I stay involved in the details, but my main role is guiding the bigger picture and keeping the program stable, coordinated, and predictable from site to site. I work to give both the team and the client the clarity and support they need to move forward with confidence.Key responsibilities:1. Lead regional architectural teams that support multi market and national program delivery across retail, grocery, and entertainment sectors.2. Set and reinforce program level expectations for scope, schedule, quality, communication, and issue management.3. Coach team members to grow into larger program responsibilities so the team can support long term national pipelines.4. Build repeatable workflows and standards that keep the program organized, reduce rework, and support quick onboarding of new teammates.5. Strengthening client care by keeping communication steady, understanding program wide needs, and addressing issues early.6. Maintain alignment with client stakeholders, regional partners, and internal discipline leads so the national program stays on track.7. Coordinate closely with engineering and other service teams to support Galloway’s “Full Spectrum Approach” and create a unified national delivery model.8. Work with other offices and regions to maintain consistency across the full program and reduce variation from site to site.9. Plan staffing, balance workloads, and identify growth opportunities to support long term program stability.

Education

• The Ohio State University

  Bachelor’s of Science degree, Construction Systems Management with a minor in City and Regional Planning.

  1998 — 2003

Skills

• Autocad Architecture
• Drawing
• Design Research
• Leadership
• Architecture
• Space Planning
• Architectural Design
• Submittals
• Leed Ap
• Sketchup
• Construction Drawings
• Team Leadership
• Bim
• Mixed-Use
• Retail Design
• Space-Planning
• Zoning
• Budgets
• Sketching
• Autocad
• Architectures
• Management
• Rendering
• Contractors
• Strategy
• Retail
• Process Improvement
• Construction Management
• Revit
• Project Management
• Construction
• Sustainable Design
• Leed