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Justin Persick
Manager - Smart Branch @Credit Union of Texas
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WORK HISTORY
Manager - Smart Branch @Credit Union of Texas
Little Elm, TX, US
Cultivated and maintained strong relationships with members, community partners, and stakeholders, enhancing brand reputation, driving membership growth, and increasing client retention and satisfaction- Demonstrated strong communication and relationship-building skills to engage diverse constituencies such as the C-suite, improve stakeholder collaboration, and effectively represent the organization- Provided ongoing training and coaching to improve team skills, foster a culture of excellence in customer service, and contribute to higher client satisfaction- Created and delivered impactful presentations using PowerPoint to communicate strategic initiatives, performance metrics, and program updates to stakeholders, senior management, and team members- Coordinated efforts across various units for efficient program execution and seamless collaboration- Tracked daily branch production, including product openings, financial literacy classes, and events, providing actionable insights to improve performance- Maintained and evaluated the branch budget of over for efficient resource allocation and financial planning- Led and trained 21 branch employees in sales and service standards, enhancing team skills and performance- Developed relationships with key school personnel to align programs with financial and curriculum expectations, supporting retention strategies- Analyzed financial data to identify trends, develop actionable insights for business growth and profitability, and support data-driven decision-making- Collaborated with senior management to develop and execute strategic initiatives, including product launches, marketing campaigns, and member outreach programs, driving client engagement- Monitored branch performance metrics, conducting regular reviews, and implementing corrective actions to achieve targets and objectives, ensuring continuous improvement.
EDUCATION
University of North Texas
Bachelor of Science - BS, Criminal Justice
University of North Texas
Master of Education - MEd, Higher Education/Higher Education Administration
ABOUT JUSTIN PERSICK
As the Branch Manager at Credit Union of Texas, my focus is on fostering robust relationships with our members while driving growth and retention. With a Master of Education from the University of North Texas, I apply my expertise in higher education administration to develop tailored financial literacy strategies, enhancing our service culture and member satisfaction.My role involves leveraging communication skills to engage various stakeholders and deliver compelling presentations, contributing to our brand\'s reputation and strategic goals.
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