Justin Horton
Director of Operations @IntouchCX
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WORK HISTORY
Director of Operations @IntouchCX
Las Vegas, NV, US
EDUCATION
Harvard Business School Online
Certificate - Credential of Readiness, Business Administration, Management and Operations
SKILLS
ABOUT JUSTIN HORTON
I thrive at the crossroads of data, leadership, customer experience, and process improvement. With over 15 years of experience leading frontline teams, I’ve learned that the best outcomes happen when people are empowered, data is trusted, and leaders take full ownership. Throughout my career, I’ve built and led high-performing operational teams across the globe. This global experience has shaped my ability to navigate diverse markets, cultures, and client expectations while consistently delivering measurable results.My passion lies in uncovering insights through data analytics to solve complex business problems. Whether it\'s designing processes that streamline workflows for frontline teams or developing strategies that improve customer satisfaction and reduce costs, I’m driven by both the challenge and the impact.I believe in extreme ownership and taking full responsibility for results, leading with humility, and building teams that are resilient, accountable, and aligned with the mission.I’m also deeply collaborative. I love working with cross-functional teams to bring clarity to chaos, drive innovation, and build systems that create effortless customer experiences while empowering frontline employees to deliver best-in-class service.
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