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Julien Rapoport

Service Delivery Manager @H.I.G. Capital

Hollywood, FL, US
EMAILS
j••••••••@higcapital.com
MOBILE NUMBERS
+19•••••••59

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WORK HISTORY

Jul 2021 — Present

Service Delivery Manager @H.I.G. Capital

Miami, FL, US

EDUCATION

N/A

University of Buenos Aires

Bachelor's degree

SKILLS

Project ManagementTeamworkInformation SecurityHardwareProblem SolvingCustomer ServiceIT ManagementLeadershipStrategic PlanningTechnical SupportInformation TechnologyServersItilMicrosoft ExcelTroubleshootingAgile MethodologiesManagementSix SigmaInfrastructureProcess ImprovementProgram ManagementTeachingMicrosoft OfficeDisaster RecoveryIT Service ManagementSapComputer ForensicsIntegrationProcess AutomationChange ManagementBilingualTeam LeadershipNetworkingIT StrategySoftware Documentation

ABOUT JULIEN RAPOPORT

An experience and proactive IT Professional with over 20 years of progressive experience in Service Management and Information Technology. Management experience on IT Service Desk and Helpdesk teams, ITIL certified with focus on Incident, Interaction and Problem process.Known for successful leading teams to prevent and resolve major critical incidents and reoccurring problems.

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