Julien Rapoport
Service Delivery Manager @H.I.G. Capital
Hollywood, FL, US
EMAILS
j••••••••@higcapital.com
MOBILE NUMBERS
+19•••••••59
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WORK HISTORY
Jul 2021 — Present
Service Delivery Manager @H.I.G. Capital
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Miami, FL, US
EDUCATION
N/A
University of Buenos Aires
Bachelor's degree
SKILLS
Project ManagementTeamworkInformation SecurityHardwareProblem SolvingCustomer ServiceIT ManagementLeadershipStrategic PlanningTechnical SupportInformation TechnologyServersItilMicrosoft ExcelTroubleshootingAgile MethodologiesManagementSix SigmaInfrastructureProcess ImprovementProgram ManagementTeachingMicrosoft OfficeDisaster RecoveryIT Service ManagementSapComputer ForensicsIntegrationProcess AutomationChange ManagementBilingualTeam LeadershipNetworkingIT StrategySoftware Documentation
ABOUT JULIEN RAPOPORT
An experience and proactive IT Professional with over 20 years of progressive experience in Service Management and Information Technology. Management experience on IT Service Desk and Helpdesk teams, ITIL certified with focus on Incident, Interaction and Problem process.Known for successful leading teams to prevent and resolve major critical incidents and reoccurring problems.
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