Juliana Balbino
Technical Support Advisor @TP
Signup · Get unlimited contacts
WORK HISTORY
Technical Support Advisor @TP
Waterloo, ON, CA
Providing support to customers via various channels (phone, chat, email).Troubleshooting technical issues, guiding users through solutions, and ensuring a positive customer experience.Diagnosing and resolving hardware and software issues related to products and services.Guiding customers through troubleshooting steps and providing clear, concise solutions.Identifying and escalating complex issues to higher-level support teams when necessary.Accurately documenting customer interactions, troubleshooting steps, and resolutions.
EDUCATION
Anhanguera Educacional
Bacharel em Administração, Comércio Exterior
English School of Canada
University College Transfer Program (UCTP), English for Academic Purposes
USCS - Universidade Municipal de São Caetano do Sul
Master of Business Administration (MBA), Economia e Gestão Empresarial
ILSC - International Language Schools of Canada
Student Exchange Program
Conestoga College
Culinary Management
SKILLS
ABOUT JULIANA BALBINO
I’m a dedicated and adaptable professional with over 10 years of experience in procurement, customer service, and technical support — now pivoting into cybersecurity with a strong passion for protecting systems and solving complex problems.My background has equipped me with a unique blend of analytical thinking, attention to detail, and stakeholder communication — all critical skills for today’s cybersecurity landscape. As a Technical Support Advisor, I’ve developed hands-on experience resolving technical issues, supporting users, and working with tools that enhance system efficiency and security.Currently deepening my knowledge in cybersecurity through self-study and certifications like CompTIA Security+, I’m excited to bring my proactive mindset, problem-solving skills, and global work experience to a cybersecurity-focused role. Areas of interest: Cloud Security, Threat Detection, Incident Response, Risk Assessment Strengths: Cross-functional communication, process optimization, rapid learning Languages: Portuguese (Native), English (Fluent), Spanish (Basic)Let’s connect if you’re looking for a motivated entry-level cybersecurity professional ready to grow and contribute!
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.