Julia Lusitana
Customer Success & Account Management Expert | Empowering Clients through Creative Problem-Solving | Passionate About Helping Others Thrive
- Role
- Independent Consultant at GLG
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Julia Lusitana
Social media and brand strategist with 10+ years in prestige beauty and fragrance, and 4+…
Experience
Independent Consultant
Jul 2024 — Present · Portland, OR, US
Partner with business leaders and investors through GLG’s expert network to provide strategic guidance on customer success operations, pricing strategy, and customer experience optimization-Advise clients on structuring and scaling Customer Success departments, including team workflows, KPIs, and retention frameworks-Offer insights on product pricing, go-to-market positioning, and customer lifecycle design to strengthen revenue growth and satisfaction-Consult on methods to resolve and prevent customer objections, leveraging behavioral insights and communication strategies to reduce churn-Translate industry research and first-hand experience into actionable recommendations that inform brand, product, and CX decisions.
Education
San Francisco State University
Bachelor of Science - BS
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