Juan José Jarillo

Strategic Customer Success Advisor @Apptio, An Ibm Company

Provide consultative guidance to clients using TBM and FinOps to achieve corporate objectives driving use cases with measurable business outcomes. As a result my portfolio delivers business results for Apptio in terms of required retention rates and expansion opportunities• Coaching clients and staff on aligning TBM programs to strategic priorities with an emphasis on market disruption times or changes in corporate priorities or management. Maintain a practical approach on tactical/technical activities that allow for agility, minimize maintenance cost and advocate for Apptio out of the box approach to meet business needs• Team up with diverse internal teams to analyze and propose improvements to internal processes and product development priorities• Provide regular executive status updates identifying risk/issues and recommended mitigation approaches• Recognized as the “wrench award” winner in 2023 for partnering with the sales organization to take care of customers make them wildly successful and drive business results for Apptio Procure visibility into, and participated in, TBM Council groups and activities. Acts as a liaison between the customer and council. Advocate for all customers in TBM working groups. Work with CS leadership to improve operating model and methodologies. Helps drive long term strategy and visions for CS. Top producer, thought leader, and known as an expert throughout the company. Sought out as a mentor.