Juan D. Estrada

WORK HISTORY

EDUCATION

SKILLS

ABOUT JUAN D. ESTRADA

I am a results-oriented bilingual professional with a strong background in sales operations, team development, and performance analytics. Currently serving as a Senior Analyst – Operations Support at Verizon, I specialize in bridging strategy and execution by supporting frontline teams through training, coaching, and metric-driven performance management. Over the course of my career, I’ve played a key role in driving organizational success by leading performance workshops, facilitating peer development, conducting Monthly Performance Reviews (MPRs), and providing interim leadership support during supervisory transitions. My ability to analyze trends, identify performance gaps, and implement targeted solutions has contributed to measurable improvements in team results across multiple districts. What distinguishes my approach is a deep commitment to people development. I believe that high-performing teams are built through consistent support, clear expectations, and strong leadership rooted in trust and accountability. I have also contributed to Verizon’s internal growth by helping develop a bilingual support channel, ensuring inclusive service delivery and enhanced communication across diverse customer segments. Beyond my professional achievements, I bring a unique perspective shaped by resilience, continuous learning, and strong personal values. From completing a code development bootcamp to leading faith-based small groups outside of work, I strive to grow in character as well as capability. My long-term vision is to continue advancing into leadership roles where I can make a meaningful impact on both people and performance.